Shipping policy
Shipping Policy
Overview
We aim to process and deliver orders quickly and reliably. This policy explains processing times, shipping methods, costs, tracking, international shipments, delays, and responsibilities.
Order processing
- Orders are typically processed within 1–7 business days after payment confirmation (excluding weekends and holidays).
- Customized, made-to-order, or backordered items may require additional processing time; estimated times will be shown on the product page or at checkout.
Shipping methods & transit times
- We offer standard and expedited shipping options where available. Exact carriers and services (e.g., USPS, UPS, FedEx, DHL) depend on destination and package size.
- Estimated transit times (after processing):
- Domestic standard: 3–10 business days
Shipping costs
- Shipping costs are calculated at checkout based on package weight/dimensions, destination, and chosen service.
- Free shipping promotions may apply under specified conditions and may exclude expedited services or certain products.
Tracking
- A tracking number will be provided by email once your order ships. Use it to monitor delivery status directly with the carrier.
- If tracking is unavailable for a particular service, we will provide estimated delivery timing and support.
Lost, damaged, or delayed packages
- If tracking shows delivery but you did not receive your package, contact us at dashrycreates@gmail.com immediately so we can investigate with the carrier.
- Report damaged items within 7 days of delivery. Keep packaging and photos of damage for claims.
- For confirmed carrier loss or damage, we will assist in filing a claim and will replace or refund the item according to availability and our policies.
Address changes & delivery issues
- Please verify your shipping address at checkout. If you need to change the address after placing an order, contact us as soon as possible; we cannot guarantee changes once an order has shipped.
- If a package is returned to us due to an incorrect address or unclaimed delivery, additional shipping charges may apply to resend the order.
Cancellations & refunds
- Orders can be canceled prior to shipment for a full refund. Once shipped, standard return procedures and policies apply.
- Shipping fees are refundable only when the return is due to our error (wrong or defective item), unless otherwise stated.
Contact & support
- For shipping questions or assistance, contact our customer service team dashrycreates@gmail.com.
- Include your order number and relevant details for faster assistance.
Policy updates
- We may update this shipping policy from time to time; changes will be posted on our website with an updated effective date.